FAQ

How do I book a transfer with Disney Paris Airport Transfer?

Booking a transfer with Disney Paris Airport Transfer is a breeze! Simply visit our website and complete the online booking form. If you prefer, you can chat with our team members online, call our customer support team, or send us an email. We’re always here to help!
Are the transfer prices per person or per vehicle?

Our transfer prices are per vehicle, not per person. This means you can enjoy the convenience of a private transfer without worrying about additional costs for each passenger.
Do you provide child seats or booster seats?

Yes, we can provide child seats and booster seats upon request . When making your booking, please indicate the number and type of seats you require, and we will provide them for your transfer.
What if my flight is delayed or cancelled?

We monitor flight schedules, so if your flight is delayed or cancelled, our driver will adjust the pickup time accordingly. Providing accurate flight details during the booking process is essential to ensure a smooth experience.
Are your Private Transfers available 24/7?

Yes, our transfer services are available 24/7. Whether you have an early morning departure or a late-night arrival, we will be there to provide reliable transportation.
Do you offer transfers to multiple destinations?

Yes, we offer transfers to multiple destinations. Whether you need to travel to different hotels, cities, or attractions, we can customise your transfer itinerary to suit your needs. Please contact our customer support to discuss your specific requirements.
Can I pay for the transfer in cash, or do I need to prepay?

Our policy is that the customer only pay at the end of the transfer. No need for any prepayment for a reservation. Payment options are cash, card, ApplePay & Paypal. Our customer support team is happy to assist with any questions.
What languages do your drivers speak?

Our drivers are multilingual and can communicate in various languages. We strive to match drivers who can accommodate your language preferences whenever possible. If you have specific language requirements, please let us know in advance – subject to availability.
Are there any extra charges or hidden fees?

We believe in transparency and strive to provide upfront pricing without hidden fees. The price quoted during the booking process is inclusive of taxes and tolls. However, additional charges may apply for extra services or special requests, which will be clearly communicated to you.
Can I cancel my booking?

You can contact our customer service to cancel any booking without any charges or fees.
What is the method of payment?

You can use many ways to pay your transfer. Cash , Card, ApplePay & Paypal. You will choose your payment method when your booking your transfer following this link : https://www.disneyparisairporttransfer.com/book
If the passenger has to wait, is a refund offered?

We value punctuality and aim to provide the best service possible. If the ride is performed, however – regardless of the delay, we do not offer refunds. If Meet and Greet is not performed on time – we might offer a refund of £10, but this is in our discretion to do so – it all depends on the situation.
What types of vehicles are availables for transfer?

We offer a wide range of vehicles to suit your needs, including Saloons, Estate, Minivans, MPVs, and luxury Executive Vehicles. You can choose the vehicle that best accommodates your group size and preferences.
Can I make changes or cancel my transfer booking?

Yes, you can make changes or cancel your transfer booking. We understand that plans may change, and we strive to be flexible. Please refer to our booking terms and conditions or contact our customer support for assistance.
How do I find my driver at the airport?

After you book a transfer, you will receive detailed instructions on where to meet your driver at the airport. Typically, they will be waiting for you at the designated meeting point in arriving hall area, holding a sign with your name and the company logo.
Can I request additional stops during the transfer?

Yes, you can request additional stops during the transfer, such as picking up friends or making a quick detour. However, please keep in mind that additional stops may incur extra charges, and it’s best to inform us in advance.
How far in advance should I book my transfer?

It’s recommended to book your transfer as soon as your travel plans are confirmed. This allows us to ensure vehicle availability and provide you with the best service. However, we understand that last-minute bookings may be necessary, and we will do our best to accommodate your request.
What is your policy on luggage allowance?

Our luggage policy varies based on your chosen vehicle. Generally, we allow one suitcase and one carry-on per passenger. Please let us know the exact number of bags you’ll have so we can assign the right vehicle. If you have extra or larger bags, tell us beforehand so we can make arrangements. Your satisfaction is our top priority.
Are your drivers licensed and experienced?

Yes, our drivers are licensed by Transport for Paris professionals with extensive experience in providing transfer services. They are carefully selected to ensure your safety, comfort, and a pleasant journey.
Is there a customer support hotline I can contact?

Yes, we have a customer support hotline that you can contact for any assistance or inquiries 24/7. The number is +33695458040, and our dedicated team is available to assist you.
Do you offer transfers for larger groups or corporate events?

Yes, we can accommodate larger groups and corporate events. Our fleet includes vehicles of different sizes; we can arrange multiple vehicles if needed. Please provide us with your group or event details, and we will tailor a transfer solution for you.
Do you provide the driver's mobile number?

Yes, we provide detailed Driver Details, including their mobile number, so you can quickly contact them if needed during your transfer. We send them usually no longer than 12/24 hours prior to booking time.
Does the driver track the flight?

Yes, our system and drivers actively track your flight to ensure they know of any delays or changes in your arrival time. This helps us provide a seamless service.